Senior/ Front Office Executive

Job Description

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be assigned additional duties such as room checks, reservations and public area inspections as part of holistic training and career development
• Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
• Support the company’s sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

What We’re Looking For

• Minimum Secondary Education.
• Bring your passion for customer service and people interaction to our team! Candidates with relevant experience are encouraged to apply, and on-the-job training will be provided.
• Able to communicate effectively in English.
• Enjoy a dynamic work environment and be willing to work rotating shifts (10 to 12 hours) at any of our designated hotel branches.
• A self-motivated individual who can thrive independently and remain composed in a fast-paced environment.
• Comfortable working on weekends and public holidays as part of the hospitality industry.
• Experience with AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT, or other approved AI applications) will be an added advantage.
• Singapore Citizens and Permanent Residents only.

**We regret to inform that only shortlisted candidates will be notified.