Worldwide Hotels
Stay Different

Duty Manager

Role and Responsibility

  • To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
  • Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
  • Ensure that departmental standard, policies, and procedures are maintained.
  • Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
  • Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
  • Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
  • Conduct and ensures the neat of appearance of all Front Office team.

Requirements

  • Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
  • Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
  • Commitment to work rotating shift and any day, including weekends and public holidays.
  • Great communication skills, ability to interact with guests, employees and third parties
  • High attention to details.
  • Ability to multi-task and work efficiently in a fast-paced environment.
To apply, please email your application / resume or contact our HR Department for assistance.
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All applications received will be treated in strict confidence.