Front Office Executive / Senior Front Office Executive

Role and Responsibility

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests’ particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing.
• Answering inquiries by guests (email/phone/at the counter) and rendering reasonable assistance/services within the expectations of keeping with excellent hospitality standards.
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staff more holistic training, towards possible promotion.
• Execute all reasonable work processes as instructed by the Company / its managers from time to time towards the smooth management/operations of the Hotel.
• Any other duties without reasonable scope as assigned.

Requirements

• Secondary Level (GCE N / O / A Level) / Nitec or Higher Nitec / Diploma Level.
• Experience serving in the hotel industry would be an added advantage.
• Passionate about customer service/service oriented.
• Able to perform shift duties and work on weekends & public holidays.
• A team player with good interpersonal skills.
• Men / Women of integrity.
• Good numeracy skills (in support of our cashiering duties).
• Pleasant & cheerful personality.