Front Office Supervisor

The incumbent will assist the Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties.

 

Primary Responsibilities:

• Supervise, coordinate and participate in all Front Desk activities.
• Check grooming standards for all Front Office staff.
• Determine daily room requirements and ensure guest’s special requests are being checked.
• Assist in Room Controlling and assignment of rooms for the day arrival as per guest preferences.
• Determine daily room requirements and ensure guest’s special requests are being checked, ensuring room blocking is per request according to room type, non-smoking, etc. and to ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.
• Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis eg: Key Cards, Key cards holder, Folio, letter head, reg card etc. Send requisition when needed. Conduct weekly inventory of supplies.
• Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
• Perform duties of Front Office staff whenever needed.
• Relief Front Office staff for meals.
• Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for group check in. Ensure Housekeeping received a copy of the group arrival list.
• Check 3 days Arrival and assign rooms accordingly.
• Assist Front Office staff in checking in/out FIT/Groups.
• Change money for cashiers in the morning.
• Attend to guest queries and problems.
• Check cashiers work and ensure supporting documents for city ledger are attached.
• Ensure procedures and policies on city ledger are followed.
• To be aware of all VIP arrivals and departures, especially corporate guests.
• Conduct daily briefing for all Front Office staff in the absence of the Duty Manager.
• Conduct training for Front Office staff for job scope and latest promotion website packages.
• Ensure all new Front Office staff received proper training and assign them with a buddy.
• To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.