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Front Office Supervisor

The incumbent will assist the Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties.

 

Primary Responsibilities:

  • Supervise, coordinate and participate in all Front Desk activities.
  • Check grooming standards for all Front Office staff.
  • Determine daily room requirements and ensure guest’s special requests are being checked.
  • Assist in Room Controlling and assignment of rooms for the day arrival as per guest preferences.
  • Determine daily room requirements and ensure guest’s special requests are being checked, ensuring room blocking is per request according to room type, non-smoking, etc. and to ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.
  • Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis eg: Key Cards, Key cards holder, Folio, letter head, reg card etc. Send requisition when needed. Conduct weekly inventory of supplies.
  • Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
  • Perform duties of Front Office staff whenever needed.
  • Relief Front Office staff for meals.
  • Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for group check in. Ensure Housekeeping received a copy of the group arrival list.
  • Check 3 days Arrival and assign rooms accordingly.
  • Assist Front Office staff in checking in/out FIT/Groups.
  • Change money for cashiers in the morning.
  • Attend to guest queries and problems.
  • Check cashiers work and ensure supporting documents for city ledger are attached.
  • Ensure procedures and policies on city ledger are followed.
  • To be aware of all VIP arrivals and departures, especially corporate guests.
  • Conduct daily briefing for all Front Office staff in the absence of the Duty Manager.
  • Conduct training for Front Office staff for job scope and latest promotion website packages.
  • Ensure all new Front Office staff received proper training and assign them with a buddy.
  • To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.
Email Address
All applications received will be treated in strict confidence.