Guest Service Officer

Role and Responsibility

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure) and count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in/driveway is clear at all times to facilitate the loading and off-loading of luggage.
• Assist guests with their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests’ correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well-maintained at all times.
• Escort guests to their rooms, explain the facilities of the hotel etc.
• Assist in the driveway as required.
• To report any lost and found item.
• Any other duties within the reasonable scope as assigned.

Requirements

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests/understanding guests’ needs & requests.
• Able to maintain a friendly and positive demeanour.
• A team player with the ability to work with minimum supervision.
• Men or women of integrity.
• Willing and able to perform shift duties and able to work on weekends and during public holidays.
• Able to adhere to standard operating procedures/policies on workplace safety.